Refund & Return Policy

Introduction

At FML Skinlab Sdn Bhd, your satisfaction is our priority. We understand that sometimes, a purchase may not meet your expectations. This policy outlines the conditions under which we accept returns and issue refunds, ensuring a straightforward and fair process for our customers.

Eligibility for Returns and Refunds

• All products, including those purchased at a discounted or promotional price, are eligible for return and refund.
• Products must be returned unused and in their original packaging with seals intact.

Return Window

You may return products within 14 days from the date of delivery.

Proof of Purchase

To facilitate a return or exchange, please provide proof of purchase, such as an order or invoice number.

Return Process

To initiate a return, please email us at hello@fmlskinlab.com with your order ID and the item’s name, accompanied by an image of the item or parcel received. We will guide you through the process to ensure it meets our eligibility criteria.

Refund Timing

Please allow sufficient time for us to process your return and issue a refund. We strive to complete this process as quickly as possible while handling your request accurately and fairly.

Handling Damaged or Incorrect Items

In the unlikely event you receive a damaged or incorrect item, we will expedite the delivery of the correct product and retrieve the incorrect one at our expense.

International Returns

FML Skinlab Sdn Bhd operates only within Malaysia and does not handle international returns.

We value your trust and aim to handle every return or exchange fairly and understandably. If you have any questions regarding our policy, please do not hesitate to contact us.